Avoid scams and keep up to date with product recalls

Stay safeStories of people being scammed are often in the press. We don’t want you to be worried unnecessarily, but we do want you to stay safe. This article puts together links to some of the most useful sources of advice you can find online from authoritative sources — the government, the police and Suffolk Trading Standards.

Report email scams and phishing attempts

Remember, never open an attachment in an email, or a link embedded in an email unless you are absolutely sure it has come from a reliable source.

How to protect yourself

Don’t open attachments or click on the links within any unsolicited emails you receive, and never respond to emails that ask for your personal or financial details. Remember, you can hover over a link to see where it will really take you.

An email address can be spoofed, so even if the email appears to be from a person or a company you know of, but the message is unexpected or unusual then contact the sender directly via another method to confirm that they sent you the email.

If you receive an email which asks you to login to an online account, for example due to suspicious activity on your account, instead of clicking on the link provided in the email, go directly to the website yourself.

Source: Action Fraud

Useful links

Online scams or viruses

If you’ve received a potential scam message or computer virus but no money has been lost or you haven’t responded to it go to the Action Fraud website and click on Report attempted scams or viruses, or telephone 0300 123 2040 (Text phone: 0300 123 2050).

Fraud or attempted fraud

To report fraud, including online or internet crimes and receive a police crime reference number go to the Action Fraud website and click on Report Fraud, or telephone 0300 123 2040 (Text phone: 0300 123 2050), or if you or someone else is in immediate danger or risk of harm dial 999.

Sick of nuisance calls

If you are sick of unwanted marketing or other telephone calls, read the advice on the Information Commissioner’s website.

Avoid rogue traders

Suffolk Trading Standards operates the Suffolk Trader Scheme. The Suffolk Trader Scheme promotes the use of Checkatrade’s directory of local tradesmen who have been verified by Suffolk Trading Standards. Read more about the Suffolk Trader Scheme on Suffolk Infolink.

Join the fight for a rogue free Suffolk

If you want to find out more about how you can join the fight for a rogue free Suffolk, watch this video from the Conference held by Suffolk Trading Standards in July 2015 at Trinity Park and read more on the Suffolk Infolink website.

Join the Fight Conference 2015 from Offshoot Films on Vimeo.

Suffolk Trading Standards

Suffolk Trading Standards has a blog where you can get daily updates of potential scams and product recalls of potentially dangerous goods.

Here’s an example of some of the most recent Suffolk Trading Standards posts, or go to the Suffolk Trading Standards Blog:

  • Dell have recalled Hybrid Power Adapters due to risk of shock
    The following notice has been issued by the Competition and Consumer Protection Commission (CCPC) of Ireland:   Dell are carrying out a safety recall campaign for Hybrid Power Adapters sold with Power Banks. The adapter is designed to be disconnected from the power bank via release tabs. The adapter can be used separately from the […]
  • Claire’s have recalled Squishy Keyrings due to choking risk
    The following notice has been issued by the Competition and Consumer Protection Commission (CCPC) of Ireland: Claire’s are carrying out a voluntary recall of its Squishy Keyrings: code 50175, 50179, 50206, 49956 and 50101. Sales dates May 2018 to October 2018. Squishies The ‘Squish me!’ squeeze toys are representing baby animal characters in a shape, […]
  • Yorkshire Provender – Moroccan Vegetable Tagine Soup sold in Waitrose recalled due to incorrect use-by dates
    The following notice has been issued by Waitrose: Product Recall – Yorkshire Provender Moroccan Vegetable Tagine Soup 600g Reason: incorrect date code (use by) Affected pots show an incorrect use-by date of: 15/10/19, which should have been 15/01/19. Yorkshire Provender Yorkshire Provender are recalling a limited batch of their Yorkshire Provender Moroccan Vegetable Tagine Soup […]
  • Argos have recalled BCE Cue Tip Cement
    Our supplier has made us aware of an important safety recall relating to BCE Tip Cement (in the blue tube only), sold as part of the BCE Snooker and Pool Cue Care Kit.   The toluene content of this product may be in excess of legal safety levels (as set out by EU REACH Regulations) […]
  • Argos have recalled Washable 4.0 Tog Duvet – Cotbed
    It has come to our attention that the level of insulation provided by this duvet exceeds the specified rating. This may cause an infant to overheat. Washable 4.0 Tog Duvet – Cotbed Cat no. 790/3076   What do you need to do? Stop using the duvet immediately and return it to an Argos store for […]
  • Ice King have recalled Strawberry Cones as they contain undeclared peanuts
    The following notice has been issued by the Food Standards Agency: Belfield are recalling Ice King Strawberry Cones because the product has been mispacked with choc and nut ice cream cones. The product contains peanuts which are not mentioned on the label. This means the product is a possible health risk for anyone with an […]
  • McEnnedy Supersize Peanut Flips / Sondey Organic Biscuits sold in Lidl have been recalled
    The following notice has been issued by the Food Standards Agency:   Lidl is recalling McEnnedy Supersize Peanut Flips because they contain peanuts which may not be mentioned in the product ingredients list and Sondey Organic Biscuits Assorted because they contain peanuts, oats (gluten), sesame, milk and hazelnuts which may not mentioned on the label. […]
  • Sogud Oat Squares have been recalled as they contain gluten
    Sogud Oat Squares Customer safety is very important to Sogud; therefore we do regular tests on all our products to ensure they are of the highest quality. Sogud has removed from sale the following three varieties of its Oat Squares given the presence of gluten being found in some of these products: Spicy Oat and […]
  • Just Natural, Chicken and Tripe pet food has been recalled as it contains salmonella
    Product Recall After APHA sample laboratory secondary testing we have now been notified that the previously recalled product noted below has been confirmed positive for SALMONELLA. The affected product is: Just Natural Chicken and Tripe Batch Number:  104-6/14105/339 CT Produced on: 5 December 2018 Pack sizes: 20 x 454 g / 8 x 1 kg […]
  • Waitrose Chinese 6 Vegetable Spring Rolls have been recalled as they contain meat and sesame
    Product Recall Waitrose Chinese 6 Vegetable Spring Rolls 216 g Use-by date: 6 Jan 2019 This product has been incorrectly packed with a product containing undeclared meat (duck) and sesame. If you have a sesame allergy or are avoiding the consumption of meat, please do not consume. Package up item and return the product to […]

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