Avoid scams and keep up to date with product recalls

Stay safeStories of people being scammed are often in the press. We don’t want you to be worried unnecessarily, but we do want you to stay safe. This article puts together links to some of the most useful sources of advice you can find online from authoritative sources — the government, the police and Suffolk Trading Standards.

Report email scams and phishing attempts

Remember, never open an attachment in an email, or a link embedded in an email unless you are absolutely sure it has come from a reliable source.

How to protect yourself

Don’t open attachments or click on the links within any unsolicited emails you receive, and never respond to emails that ask for your personal or financial details. Remember, you can hover over a link to see where it will really take you.

An email address can be spoofed, so even if the email appears to be from a person or a company you know of, but the message is unexpected or unusual then contact the sender directly via another method to confirm that they sent you the email.

If you receive an email which asks you to login to an online account, for example due to suspicious activity on your account, instead of clicking on the link provided in the email, go directly to the website yourself.

Source: Action Fraud

Useful links

Online scams or viruses

If you’ve received a potential scam message or computer virus but no money has been lost or you haven’t responded to it go to the Action Fraud website and click on Report attempted scams or viruses, or telephone 0300 123 2040 (Text phone: 0300 123 2050).

Fraud or attempted fraud

To report fraud, including online or internet crimes and receive a police crime reference number go to the Action Fraud website and click on Report Fraud, or telephone 0300 123 2040 (Text phone: 0300 123 2050), or if you or someone else is in immediate danger or risk of harm dial 999.

Sick of nuisance calls

If you are sick of unwanted marketing or other telephone calls, read the advice on the Information Commissioner’s website.

Avoid rogue traders

Suffolk Trading Standards operates the Suffolk Trader Scheme. The Suffolk Trader Scheme promotes the use of Checkatrade’s directory of local tradesmen who have been verified by Suffolk Trading Standards. Read more about the Suffolk Trader Scheme on Suffolk Infolink.

Join the fight for a rogue free Suffolk

If you want to find out more about how you can join the fight for a rogue free Suffolk, watch this video from the Conference held by Suffolk Trading Standards in July 2015 at Trinity Park and read more on the Suffolk Infolink website.

Join the Fight Conference 2015 from Offshoot Films on Vimeo.

Suffolk Trading Standards

Suffolk Trading Standards has a blog where you can get daily updates of potential scams and product recalls of potentially dangerous goods.

Here’s an example of some of the most recent Suffolk Trading Standards posts, or go to the Suffolk Trading Standards Blog:

  • B & Q recall Humberto Shower Heads due to a burns risk
    The following notice appears on the B&Q website: IMPORTANT! B&Q would like to make customers aware that the below products are not compatible with electric showers. When installed to an electric shower, use of the flow restriction feature may result in scalding water building up in the shower carrying a risk of burns. Use with mixer […]
  • John Lewis are recalling Mino Dining Chairs and Bar Stools
    The following notice appears on the John Lewis & Partners website: Mino Dining Chairs and Bar Stools Stock numbers: 836 48705 836 48704 836 75701 836 75702 (light grey with oak, and graphite with walnut) The safety of our customers is very important to us, so as a precaution we’re recalling these products as we have […]
  • Premier Foods recalls Hovis Granary Bread Flour because it contains barley
    Premier Foods is recalling Hovis Granary Bread Flour because it contains malted barley flour (gluten) which is not mentioned on the label. This means the product is a possible health risk for anyone with an allergy or intolerance to barley (gluten). Product details Hovis Granary Bread Flour Pack size 1 kg Best before All Dates […]
  • Lidl recalls Mister Choc Filled Chocolate Fingers Hazelnut Crisp as allergenic ingredients are not declared in English
    Lidl is recalling Mister Choc Filled Chocolate Fingers Hazelnut Crisp because they contain barley (gluten), wheat (gluten), milk, nuts and soya which are not written in English on the label meaning it is a possible health risk for anyone with an allergy or intolerance to barley, gluten, wheat, milk or milk constituents and/or an allergy […]
  • TK Maxx and Homesense are recalling the Westlab Himalayan Salt Lamp due to a risk of electric shock
    The following notice has been issued by the retailer: TK Maxx and Homesense are recalling the Westlab Himalayan Salt Lamp due to a potential safety concern affecting one batch. The product was on sale in TK Maxx and Homesense stores in the UK and ROI in November 2018, December 2018 and January 2019. We have […]
  • IKEA recalls SÖTSAK SKUMTOPP, soft marshmallows covered in chocolate flavoured coating, because of undeclared milk
    The following notice has been issued by the retailer: Product affected SÖTSAK SKUMTOPP soft marshmallows covered in chocolate flavoured coating, with best before dates between 2019-03-12 and 2019-04-18. What’s happened? IKEA is recalling SÖTSAK SKUMTOPP, soft marshmallows covered in chocolate flavoured coating, 180g, because of undeclared milk on the product label. The affected product contains […]
  • TK Maxx & HomeSense recalling Star Wars Lightbox as it may pose a risk of electric shock
    The following notice was issued by the retailer: TK Maxx & HomeSense are recalling the Star Wars Holopane 25 Lightbox as it may pose a risk of electric shock. TK Maxx have identified a quality issue with the Star Wars Holopane 25 Lightbox and are recalling affected units. There are 4 designs of the product – Darth […]
  • Argos recalls cafetiere as they are susceptible to breaking and causing injury
    The following notice has been issued by the retailer: It has come to our attention that due to inconsistent glass thickness, these products are susceptible to breakage, which could cause injury. Argos Home 3 and 8 cup cafetières Cat no. 8477305 – 3 cup cafetière – £7 Cat no. 8479176 – 8 cup cafetière – […]
  • Argos recall Goose Feather and Down Pillow
    The following notice has been issued by the retailer: It has come to our attention via routine testing that the pillow did not meet the required level of fire and safety standards. Argos Home goose feather and down pillow Cat no. 8144274 WHAT DO YOU NEED TO DO? Stop using the pillow immediately and return […]
  • Graze recalls Sea Salt & Vinegar Veg Crunchers because it is labelled vegan and contains milk
    Graze is recalling Sea Salt & Vinegar Veg Crunchers because it has been incorrectly labelled as suitable for vegans, however the product contains milk. This means the product is a possible health risk for anyone with an allergy or intolerance to milk or milk constituents. Product details Graze Sea Salt & Vinegar Veg Crunchers Pack […]

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