2018 will be the 34th year that the Disability Advice Service (East Suffolk) has been open offering advice and support to people in Suffolk Coastal.

In 2018…

  • We supported our clients to gain an additional £2,053,424 in benefits
  • The service advised 1,229 clients
  • We had 6,058 enquiries in total during the year
  • We won 68 of 81 appeals cases where a decision was reached (84%), and dealt with a massive 218 appeals throughout the year! Approximately 50 cases have been carried over into 2019
  • We were awarded £301, 210 over three years by the National Lottery through the Big Lottery Fund
  • We gave £5,389 as small grants to individuals
  • We continued our partnership with the Multiple Sclerosis Society to deliver advice to their members across the area.
  • We worked with Homegroup to deliver housing help and advice.
  • We continued to be a part of Ipswich County Court Advice and Representation Service (ICCARS)

Financial Gain: 2018

The total benefit awarded to clients as a result of our work this year was approximately £2,053,424, highlighting the essential need for our service in the East Suffolk Coastal area.

Financial gain by benefit (January 1st to December 31st)

Benefit Gain
Appeals £513,156
Attendance Allowance £138,004
Carers Allowance £17,339
Disability Living Allowance £84,282
Employment Support Allowance £366,039
Housing benefit £5,727
Income Support £4,798
Industrial Injuries £12,935
Personal Independence Payment £908,765
Unspecified £2,379
Total £2,053,424

Financial gain by area (January 1st to December 31st 2018)

Area Gain
Aldeburgh £15,417
Felixstowe £434,497
Framlingham £20,293
Greater Ipswich & Kesgrave £490,302
Leiston £180,828
Saxmundham £159,140
Woodbridge £709,681
Other £43,266
Total £2,053,424
Enquiries by Town and Surrounding Area


“Truly excellent and invaluable service. Thank you so much.”

Customer testimonial (10)

“Everyone involved with the forms I had to fill in was so very helpful and kind. I would like to thank you all for the work you do to see that people get what they are entitled to”

Customer testimonial (3)

“Very understanding and helpful, considering it took two hours to fill out the form!! Great service, lots of good volunteers”

Client 2015-16 (6)

“Thank for all your help. Could not have done it without you.”

Customer testimonial (8)